Quality assurance

Insured patient
Public patient
Private patient

Quality is created in the encounter with the patient. With a focus on high professional standards, presence and safety – we create the best patient experience for you.

At CPH Privathospital we depend on satisfied patients and we work every day to create the best patient pathways, where you as a patient and your relatives feel safe. All staff work according to uniform standards to ensure that all patients experience consistent treatment.

Several times a year the hospital conducts its own customer satisfaction surveys. The results will always be published on our website. In addition to our own customer satisfaction measurements, the hospital also participates in the National Survey of Patient Experiences (LUP), where nearly 300,000 patients each year have the opportunity to give their feedback on an admission or an outpatient visit to the department/hospital they have attended.

The 5 Industry Standards

CPH Privathospital is a member of Sundhed Danmark. To be a member it is a requirement that one complies with their 5 industry standards.

About The 5 Industry Standards
As an association for Danish healthcare companies, it is Sundhed Danmark’s mission to represent Danish healthcare companies, all of which offer healthcare services of high quality. The association and its members work purposefully and in a qualified manner to raise the quality of healthcare services and increase patient satisfaction.

With the 5 industry standards, Sundhed Danmark follows up on the control and supervision of the trade association’s members, which already takes place within the framework of the authorities’, patient associations’ and other partners’ expectations and requirements for the industry.

The industry standards cover five quality parameters, which are intended to help set the direction for Sundhed Danmark’s members.


The industry standards function as a common code for Sundhed Danmark’s members and aim to ensure that the trade association’s members at all times work in a standardised and formalised manner in accordance with the fundamental interests of patients, partners and Sundhed Danmark.

Why are the industry standards relevant to you as a patient?
The industry standards give you an insight into how Sundhed Danmark’s members work purposefully with quality and treatment pathways, where you as a patient are at the centre. You also gain insight into which initiatives the association’s members find central, including in connection with social responsibility and sustainability.

The 5 industry standards cover – Quality, The Patient Perspective, Social Responsibility and Sustainability, PPP – a strengthened public-private partnership and Digitalisation.

Read The 5 Industry Standards here:
The 5 Industry Standards (Patient folder)
The 5 Industry Standards (one-pager)

LUP Reports

LUP is the National Survey of Patient Experiences, which monthly asks patients about their experiences of encounters with Danish hospitals.

LUP Report 2018 (CPH Privathospital A/S).pdf

LUP Report 2019: LUP 2019 was unfortunately not conducted due to an update of the National Patient Register (LPR). The update made it impossible to obtain the data necessary to send questionnaires to patients. Therefore, there are no results on patient experiences in 2019 for LUP.

LUP Report 2020 (CPH Privathospital A/S).pdf
LUP Report 2021 (CPH Privathospital A/S).pdf
LUP Report 2022 (CPH Privathospital A/S).pdf
LUP Report 2023 (CPH Privathospital A/S).pdf
LUP Report 2024 (CPH Privathospital A/S).pdf

Inspection Reports

Final inspection report – rheumatology – CPH Privathospital – 2019.pdf
Final inspection report – urology – CPH Privathospital – 2019.pdf
Final inspection report – anticoagulant medication – 2021.pdf

Final inspection report – Cosmetic treatments – CPH Privathospital, 2024.pdf